Privacy Policy

Shree Akhil Bhartiya Acharya Bhramin Dharmshala, Pushkar ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the MyDharmsala mobile application ("App").

1. Information We Collect

Personal Information: When you register or use the App, we may collect:

• Full name
• Email address
• Phone number
• Date of birth
• Address and location data
• Profile photos
• Government-issued identification (for membership verification)

Usage Information: We automatically collect certain information when you use the App:

• Device information (model, OS version, unique device identifiers)
• Log data (IP address, app usage patterns, crash reports)
• Booking and transaction history

2. How We Use Your Information

We use the collected information for the following purposes:

• To provide and maintain the App's services
• To process room bookings and payments
• To manage membership accounts and verify eligibility
• To send booking confirmations, reminders, and updates
• To improve and personalize user experience
• To respond to inquiries and provide customer support
• To comply with legal obligations and Dharmshala regulations
• To detect, prevent, and address technical issues or fraud

3. Payment Information

All payment processing is handled securely by Razorpay, a PCI-DSS compliant payment gateway. We do not store full payment card details on our servers. Payment transactions are encrypted and processed in compliance with industry security standards.

4. Data Sharing & Disclosure

We do not sell your personal information. We may share your data with:

• Service Providers: Trusted third parties who help us operate the App (payment processors, cloud hosting, analytics)
• Legal Authorities: When required by law or to protect our legal rights
• Dharmshala Management: For administrative and operational purposes related to bookings and membership

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include encryption, secure servers, and regular security audits.

6. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. After account closure, we may retain certain data as required by law or for legitimate business purposes.

7. Your Rights

You have the right to:

• Access your personal data held by us
• Correct inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Object to or restrict processing of your data
• Withdraw consent at any time
• Request a copy of your data in a portable format

To exercise these rights, please contact us using the details below.

8. Third-Party Services

The App may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

9. Children's Privacy

The App is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal data, we will take steps to delete such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the App after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Dharmshala: Shree Akhil Bhartiya Acharya Bhramin Dharmshala, Pushkar
• Email: support@mydharmshala.com
• Address: Pushkar, Rajasthan, India